SAFETY INTERVIEW - www.michelsalmon.fr

Michel Salmon

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SAFETY INTERVIEWING
OF AVIATION AGENTS AND WITNESSES

Aviation Service Providers are required to implement a Safety Management System (SMS) in accordance with Standards and Recommended Practices (SARPs) contained in ICAO Annex 13 (Accidents and Incidents investigation) and ICAO Annex 19 (Safety Management System). Such requirements include the effective implementation and use of hazard and incident reporting processes and investigative capabilities.

About

Improve your skills and techniques when obtaining safety information from individuals or groups or when investigating an aviation hazard, incident or accident.

Course format

This classroom course provides 5 days (35 hours) of instruction and exercises.

Prerequisites

- Professional level ;

What you will learn

Upon completing this course you will be able to acquire a methodology for interviews

- To understand the principles of communication to overcome common obstacles ;

- To manage inter- and intra-personal responses ; interpret verbal and non-verbal communication.

Course content

- Principles of communication :

. To manage obstacles to the communication, and personal responses ; t o install and sustain rapport ; to recognize and manage communication levels and styles : transactions

- Non-verbal communication :

. Proxemics, territory, zones, distances ; appearance and attire ; b ody language and facial expressions.

- General methodology of an interview :

. Types of interviews ;

. To establish a favorable first contact ; t o install and sustain active listening, facilitation techniques, coping with silences ; to install and manage a dialogue, how to ask questions ; t o manage a successful separation and follow up.

- Practical interview exercises : video-taped role playing : investigation of an incident based upon the collection of information from a variety of witnesses ; practicing the adjustment to the witness person and communication style ; paying attention to voice intonations, facial expressions, body language, silences and interruptions ; practicing questioning techniques to support the dialogue.

Who should attend

Personnel involved in the aviation Safety Management System (SMS) who need to obtain safety information directly from individuals, or hazard and incident reports, or take part in aviation incident or accident investigations.